Customer Experience Specialist - Insurance Agency

Jasonflatch; Bradenton (FL); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Simple IRA

Bonus based on performance

Opportunity for advancement

Paid time off

License reimbursement

Competitive salary

Flexible schedule

Training & development

Paid holidays

Employee outings

Additional monthly stipend benefits

Job summary

A dedicated insurance agency based in Bradenton, FL, is seeking a Customer Relations Representative - State Farm Agent Team Member. In this full-time position, you will manage customer inquiries and coordinate with team members to enhance customer satisfaction. Ideal candidates demonstrate strong communication skills and previous experience in customer service. The role offers a competitive salary and great benefits including paid time off and flexible schedules.

Qualifications

• Preferred experience in a customer service role.
• Ability to handle high-stress situations calmly.
• Excellent communication and problem-solving skills.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain and update customer records.
• Assist with customer retention strategies.
• Coordinate with other departments for customer satisfaction.

Skills

Communication skills

Problem‑solving skills

Customer service experience

Calm under stress

Job description

A dedicated insurance agency based in Bradenton, FL, is seeking a Customer Relations Representative - State Farm Agent Team Member. In this full-time position, you will manage customer inquiries and coordinate with team members to enhance customer satisfaction. Ideal candidates demonstrate strong communication skills and previous experience in customer service. The role offers a competitive salary and great benefits including paid time off and flexible schedules.