Insurance Customer Service Specialist – Growth & Bonus

Rob Cutting Insurance; Wilmington (NC); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Opportunity for advancement

Paid time off

Job summary

A local insurance agency in Wilmington is seeking a Customer Service Representative who will provide exceptional customer experiences as part of the State Farm Agent team. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks effectively. The agency offers a supportive culture with opportunities for advancement, including benefits like a 401(k), paid time off, and performance bonuses. Ideal candidates will thrive in a motivated team environment while assisting customers with their insurance needs.

Qualifications

• Strong communication and interpersonal skills are essential.
• Detail-oriented with the ability to multitask.
• Previous customer service experience is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Job description

A local insurance agency in Wilmington is seeking a Customer Service Representative who will provide exceptional customer experiences as part of the State Farm Agent team. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks effectively. The agency offers a supportive culture with opportunities for advancement, including benefits like a 401(k), paid time off, and performance bonuses. Ideal candidates will thrive in a motivated team environment while assisting customers with their insurance needs.