Customer Experience Specialist

CarMax; Kentwood (MI); On-site; USD 23,000 - 36,000; Full time

Job summary

CarMax, the way your career should be! We invite you to join as a Customer Specialist in Kentwood, Michigan, guiding customers through car-buying and selling, helping with appraisals, test drives, and paperwork to deliver a transparent, honest experience.

You will collaborate across teams, handle vehicle condition checks, inventory processes, and service coordination while upholding CarMax standards and EH&S requirements in a fast-paced environment.

Qualifications

• > Strong communication and relationship-building skills.
• < High school diploma or equivalent required.
• < Valid driver’s license required.
• < Able to lift up to 25 lbs and read/transcribe data clearly.
• < Ability to manage multiple tasks and meet deadlines.

Responsibilities

• Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
• Document vehicle condition and communicate findings to Buyers for appraisals.
• Manage inventory processes including vehicle check-in, daily scanning, and reconciliation.
• Perform cosmetic inspections to meet CarMax Quality Standards.
• Handle administrative tasks such as printing reports, maintaining transaction paperwork, and auditing documents.
• Coordinate service appointments and review repair order invoices for billing accuracy.
• Follow CarMax EH&S requirements and maintain a clean, orderly work area.

Skills

Communication

Relationship building

Integrity & teamwork

Multitasking

Detail orientation

Data transcription

Driver's license

Education

High School Diploma or equivalent

Valid driver's license

Tools

Microsoft Office Suite

Job description

CarMax, the way your career should be! We invite you to join as a Customer Specialist in Kentwood, Michigan, guiding customers through car-buying and selling, helping with appraisals, test drives, and paperwork to deliver a transparent, honest experience.

You will collaborate across teams, handle vehicle condition checks, inventory processes, and service coordination while upholding CarMax standards and EH&S requirements in a fast-paced environment.