Customer Experience Specialist

Bally's Corporation; Jersey City (NJ); Hybrid; USD 42,000 - 51,000; Full time

Job summary

Bally's Corporation in Jersey City, NJ is seeking a customer service representative to assist callers and resolve issues. You will listen actively, address needs, and explain solutions professionally.

The role requires compliance with licensing and background checks, and you will participate in training while upholding company policies, striving to meet call center metrics. Salary is $46,200 per year.

Qualifications

• Experience in customer support roles.
• Strong verbal and written communication skills.
• Ability to remain calm and professional with customers.

Responsibilities

• Understanding and addressing customer needs, complaints, or issues with products or services.
• Responding efficiently and accurately to contacts, explaining all possible solutions courteously and professionally.
• Engaging in active listening with callers, confirming or clarifying information, and diffusing angry clients.
• Utilizing software, databases, scripts, and tools appropriately.
• Understand and strive to comply or exceed call center metrics while providing excellent customer service.

Skills

Customer service

Communication

Call center

Job description

Bally's Corporation in Jersey City, NJ is seeking a customer service representative to assist callers and resolve issues. You will listen actively, address needs, and explain solutions professionally.

The role requires compliance with licensing and background checks, and you will participate in training while upholding company policies, striving to meet call center metrics. Salary is $46,200 per year.