Bilingual Customer Advocate in Call Center

Bally’s Corporation; Jersey City (NJ); On-site; USD 42,000 - 51,000; Full time

Job summary

Bally's Corporation is seeking a Call Center Representative to deliver outstanding service across calls, chats, and emails. You will listen, resolve inquiries, and maintain empathy to achieve first-contact resolution while following scripts and using CRM tools.

Requirements include 1+ year in customer service, a High School Diploma, and fluency in English; Spanish is a plus. The role is based in Jersey City, NJ, and involves licensing/background checks for Bally's operations.

Qualifications

• 1+ years of customer service experience in a contact center or retail.
• Excellent communication, both verbal and written, in English; Spanish preferred.
• Able to handle high-volume calls, chats, and emails with empathy and professionalism.

Responsibilities

• Answer questions, handle complaints, and troubleshoot product/service issues.
• Provide accurate, courteous responses and strive for first-contact resolution.
• Listen actively, clarify information, and diffuse upset customers.
• Utilize CRM systems, scripts, and tools effectively during contacts.
• Meet call center metrics while delivering exceptional customer service.
• Participate in training and adhere to company policies and procedures.

Skills

Customer service

Active listening

Problem solving

Communication skills

Bilingual English/Spanish

Education

High School Diploma

Tools

CRM software

Job description

Bally's Corporation is seeking a Call Center Representative to deliver outstanding service across calls, chats, and emails. You will listen, resolve inquiries, and maintain empathy to achieve first-contact resolution while following scripts and using CRM tools.

Requirements include 1+ year in customer service, a High School Diploma, and fluency in English; Spanish is a plus. The role is based in Jersey City, NJ, and involves licensing/background checks for Bally's operations.