Customer Service Representative (Night Shift)

Bally's Corporation; Jersey City (NJ); Hybrid; USD 39,000 - 53,000; Full time

Job summary

Bally's Corporation in Jersey City is seeking a dedicated customer service representative to assist customers, address their needs, and resolve issues with products or services.

You will respond professionally to contacts, explain solutions, practice active listening, and diffuse difficult callers while using company scripts and databases. You will participate in training and adhere to all policies—to meet call center metrics and deliver excellent service.

Responsibilities

• Understanding and addressing their needs, complaints, or other issues with products or services.
• Responding efficiently and accurately to contacts, explaining all possible solutions courteously and professionally.
• Engaging in active listening with callers, confirming or clarifying information, and diffusing angry clients.
• Utilizing software, databases, scripts, and tools appropriately.
• Understand and strive to comply or exceed call center metrics while providing excellent customer service.
• Being a part of and actively participating in all training, coaching and any other learning opportunities to expand knowledge of the company, products, and position.
• Adhering to all company policies and procedures.

Job description

Please note that this position has access to customers details - therefore requires employees to be able to obtain and maintain licensing in all jurisdictions Bally's operates in. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these background checks upon a successful job offer. This will be done in a confidential manner, and solely for the purposes of verification.

Responsibilities:

• Understanding and addressing their needs, complaints, or other issues with products or services.
• Responding efficiently and accurately to contacts, explaining all possible solutions courteously and professionally.
• Engaging in active listening with callers, confirming or clarifying information, and diffusing angry clients.
• Utilizing software, databases, scripts, and tools appropriately.
• Understand and strive to comply or exceed call center metrics while providing excellent customer service.
• Being a part of and actively participating in all training, coaching and any other learning opportunities to expand knowledge of the company, products, and position.
• Adhering to all company policies and procedures.

Salary: $46,200 USD