Customer Support & Resolution Specialist

Bally's Corporation; United States; Remote; USD 32,000 - 52,000; Full time

Job summary

Bally’s Corporation is seeking a Customer Service Representative to address customer needs, resolve issues, and provide courteous assistance across channels.

You will listen actively, explain solutions, and use company software and scripts while meeting call center metrics. The role includes training participation and adherence to company policies. Background checks will follow a successful offer, conducted confidentially.

Responsibilities

• Understand and address customer needs, complaints, or other issues with products or services.
• Respond efficiently and accurately to contacts, explaining all possible solutions courteously and professionally.
• Engage in active listening with callers, confirming or clarifying information, and diffusing angry clients.
• Utilize software, databases, scripts, and tools appropriately.
• Understand and strive to comply or exceed call center metrics while providing excellent customer service.
• Be a part of and actively participate in all training, coaching and any other learning opportunities to expand knowledge of the company, products, and position.
• Adhere to all company policies and procedures.

Job description

Bally’s Corporation is seeking a Customer Service Representative to address customer needs, resolve issues, and provide courteous assistance across channels.

You will listen actively, explain solutions, and use company software and scripts while meeting call center metrics. The role includes training participation and adherence to company policies. Background checks will follow a successful offer, conducted confidentially.