Customer Service Representative

Bally's Corporation; Jersey City (NJ); Hybrid; USD 42,000 - 51,000; Full time

Job summary

Bally's Corporation in Jersey City, NJ is seeking a customer service representative to assist callers and resolve issues. You will listen actively, address needs, and explain solutions professionally.

The role requires compliance with licensing and background checks, and you will participate in training while upholding company policies, striving to meet call center metrics. Salary is $46,200 per year.

Qualifications

• Experience in customer support roles.
• Strong verbal and written communication skills.
• Ability to remain calm and professional with customers.

Responsibilities

• Understanding and addressing customer needs, complaints, or issues with products or services.
• Responding efficiently and accurately to contacts, explaining all possible solutions courteously and professionally.
• Engaging in active listening with callers, confirming or clarifying information, and diffusing angry clients.
• Utilizing software, databases, scripts, and tools appropriately.
• Understand and strive to comply or exceed call center metrics while providing excellent customer service.

Skills

Customer service

Communication

Call center

Job description

Please note that this position has access to customers details - therefore requires employees to be able to obtain and maintain licensing in all jurisdictions Bally's operates in. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these background checks upon a successful job offer. This will be done in a confidential manner, and solely for the purposes of verification.

Responsibilities:

• Understanding and addressing their needs, complaints, or other issues with products or services.
• Responding efficiently and accurately to contacts, explaining all possible solutions courteously and professionally.
• Engaging in active listening with callers, confirming or clarifying information, and diffusing angry clients.
• Utilizing software, databases, scripts, and tools appropriately.
• Understand and strive to comply or exceed call center metrics while providing excellent customer service.
• Being a part of and actively participating in all training, coaching and any other learning opportunities to expand knowledge of the company, products, and position.
• Adhering to all company policies and procedures.

Salary: $46,200 USD