Customer Experience Specialist

Palmer Hamilton Llc; Elkhorn (WI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Growth opportunities

Dynamic team environment

Job summary

Palmer Hamilton Llc in Wisconsin is hiring a Customer Service Representative to join a fast-paced team. You will handle inquiries from customers, dealers, and vendors, provide quotes, and ensure timely CRM updates from order entry through delivery.

Responsibilities include resolving complaints, maintaining records, and collaborating across departments to ensure on-time shipments and high levels of customer satisfaction.

Qualifications

• High school diploma or equivalent required or equivalent experience.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities with attention to detail.
• Ability to work in fast-paced environment and manage multiple tasks.
• Proficient with Microsoft Office and customer service software.
• Prior customer service experience is a plus but not required.

Responsibilities

• Field and handle inquiries from customers, dealers, and vendors.
• Distribute customer correspondence from order entry.
• Acknowledge backorders and short shipments promptly.
• Provide quotes and pricing to customers.
• Update CRM with project visibility from start to finish.
• Provide accurate information about products, services, and policies.
• Resolve customer complaints and issues to maintain satisfaction.
• Maintain detailed records of customer interactions.
• Collaborate with teams to resolve complex issues.

Skills

Verbal communication

Written communication

Problem solving

Attention to detail

Multi-tasking

Microsoft Office

CRM software

Team collaboration

Education

High school diploma or equivalent

Tools

Microsoft Office

CRM software

Job description

Palmer Hamilton Llc in Wisconsin is hiring a Customer Service Representative to join a fast-paced team. You will handle inquiries from customers, dealers, and vendors, provide quotes, and ensure timely CRM updates from order entry through delivery.

Responsibilities include resolving complaints, maintaining records, and collaborating across departments to ensure on-time shipments and high levels of customer satisfaction.