Customer Service Rep I

Snap-on; Montgomery (AL); On-site; USD 20,664,000 - 30,307,000; Full time

Job summary

Snap-on in Kenosha, WI is seeking a Customer Service Representative to assist customers with product information, order processing, and basic account procedures in a fast-paced office environment. The role involves handling calls, faxes, and web orders, coordinating with suppliers, and supporting various campaigns while maintaining professional communication and accurate data entry.

Training is provided; work hours are Monday through Friday, 7am–7pm with some flexibility during training and

Qualifications

• Associates degree or two years related experience.
• Excellent communication skills.
• Ability to maintain a professional and positive attitude with customers.
• Multi-task with accuracy in a busy call center.
• Proficient data entry and basic Microsoft Office skills.
• Call center customer service experience.
• Understanding of basic accounting procedures.
• Product knowledge or aptitude for technical automotive applications.

Responsibilities

• Receive incoming calls, faxes and internet orders and enter into an order entry system.
• Respond to requests for product information, availability, pricing, order status, shipments, billing questions, returns (RGA), loaner tools, and promotions.
• Maintain understanding of program offerings and suppliers.
• Present customers with new program offerings, websites and promotions.
• Issue purchase orders to meet all customer orders as needed.
• Interact with authorized suppliers for technical data or answers for customers.
• Support outgoing telemarketing campaigns as needed.
• Drive cross-training to support all programs.
• Communicate clearly with customers while remaining sensitive in the contact center.

Skills

Communication skills

Data entry

Microsoft Office

Call center experience

Multitasking

Professional attitude

Education

Associates degree

Tools

Order entry software

Job description

Full job description Overview: CUSTOMER SERVICE REP LOCATION: KENOSHA, WI Monday thru Friday, in office. Start and End hours can range between 7am – 7pm. Note: Training approx. 8am-4:30pm-we can be flexible. Customer service representatives interface directly with customers, assisting them with product information, selection, and order processing. This activity is conducted in a professional and friendly manner, requiring the ability to remain calm in a fast, paced environment while managing the customer expectations and making on-the-spot decisions. Additionally, work with suppliers to place orders and follow-up with deliveries. Beyond customer service the position includes broad responsibility for basic account procedures and supporting various telephone campaigns.

Responsibilities:

• Receive incoming calls, faxes and internet orders from customers and enter into an order entry system.
• Receive and respond to customer requests for product information, product availability, pricing, order status, track shipments, billing questions, return goods (RGA), loaner tools, program recommended products, etc.
• Maintain an excellent understanding of the various program product offerings and suppliers.
• Present customer with new program offerings, websites and promotions offered.
• Issue purchase orders to meet all customer orders as needed.
• Interact with authorized suppliers when technical data or answers are needed for customers.
• Support outgoing telemarketing campaigns as needed.
• Drive cross-training to support all programs effectively.
• Communicate clearly with customers while remaining sensitive to the ongoing conversations in the all center.

Qualifications:

• Associates degree, equivalent to two years related experience.
• Must possess excellent communication skills.
• The ability to consistently maintain a professional and positive attitude when dealing with customers.
• Multi-task with accuracy and promptness in a busy call center environment.
• Proficient data entry skills.
• Computer skills: basic knowledge of Microsoft Office.
• Call center customer service experience.
• Understanding of basic accounting procedures and principles.
• Product knowledge or aptitude for technical automotive applications of tools and equipment.
• Ability to interface cooperatively with customer service and all related departments.