Customer Experience Specialist

UDP TN HAULING LLC; Elizabethtown (KY); Vor Ort; USD 32.000 - 42.000; Vollzeit

Zusammenfassung

UDP TN HAULING LLC is seeking a customer service professional to manage inquiries, process orders, and resolve issues while maintaining high customer satisfaction. The role emphasizes active listening, problem solving, and clear communication across phone, email, and chat channels.

Responsibilities include handling returns, updating CRM records, and providing product information with empathy and efficiency.

Qualifikationen

• Proven ability to listen actively and respond to customer needs.
• Strong communication skills, both written and spoken.
• Ability to document interactions clearly in CRM systems.

Aufgaben

• Resolve customer issues by identifying causes and solutions.
• Process orders accurately and verify details.
• Handle returns and exchanges when needed.
• Provide product information and guidance to customers.
• Maintain up-to-date customer records in CRM.
• Build rapport and provide personalized service.
• Escalate complex issues to appropriate teams.
• Answer inquiries via phone, email, or chat.

Kenntnisse

Active listening

Problem solving

Empathy

Adaptability

Excellent communication

CRM proficiency

Technical proficiency

Tools

CRM software

Jobbeschreibung

UDP TN HAULING LLC is seeking a customer service professional to manage inquiries, process orders, and resolve issues while maintaining high customer satisfaction. The role emphasizes active listening, problem solving, and clear communication across phone, email, and chat channels.

Responsibilities include handling returns, updating CRM records, and providing product information with empathy and efficiency.