Customer Experience Specialist

Kedia Corporation; Elizabeth (NJ); On-site; USD 35,000 - 45,000; Full time

Job summary

A global company in New Jersey seeks a Customer Service Representative to handle customer inquiries and complaints efficiently. You'll provide product information, maintain records, and resolve service issues using various call center technologies. Ideal candidates have a strong knowledge of customer service principles and experience with CRM software. This role offers the opportunity to work in a fast-paced environment focused on user satisfaction.

Qualifications

• Knowledge of principles and processes for providing customer and personal services, including needs assessment and quality standards.

Responsibilities

• Confer with customers to provide information about products or services.
• Keep records of customer interactions and transactions.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Determine charges for services requested and collect payments.
• Refer unresolved customer grievances to designated departments.
• Review insurance policy terms to determine coverage.
• Contact customers to respond to inquiries or notify them of claim results.
• Resolve billing complaints by adjusting bills or refunding money.
• Prepare invoices for returned goods.
• Assess validity of complaints and determine possible causes.

Tools

Avaya software

Microsoft Excel

Avidian Technologies Prophet

Timpani Chat

Job description

A global company in New Jersey seeks a Customer Service Representative to handle customer inquiries and complaints efficiently. You'll provide product information, maintain records, and resolve service issues using various call center technologies. Ideal candidates have a strong knowledge of customer service principles and experience with CRM software. This role offers the opportunity to work in a fast-paced environment focused on user satisfaction.