Customer Experience Specialist

Kedia Corporation; Newark (NJ); On-site; USD 35,000 - 50,000; Full time

Job summary

A global customer service provider in Newark, NJ is seeking a Customer Service Representative responsible for providing information to customers and resolving their complaints effectively. Ideal candidates will demonstrate active listening and analytical skills, have experience with CRM software, and a passion for helping others. This position offers growth in a fast-paced environment, focusing on delivering exceptional user experiences.

Qualifications

• Knowledge of administrative procedures including managing files and records.
• Ability to listen and understand information presented in spoken words.
• Experience in assessing customer needs and providing relevant services.

Responsibilities

• Provide information to customers about products or services.
• Keep records of customer interactions and actions taken.
• Resolve customer complaints and issues promptly.

Skills

Active Listening

Service Orientation

Critical Thinking

Speaking

Negotiation

Tools

Avaya software

Microsoft Excel

CRM software

Job description

A global customer service provider in Newark, NJ is seeking a Customer Service Representative responsible for providing information to customers and resolving their complaints effectively. Ideal candidates will demonstrate active listening and analytical skills, have experience with CRM software, and a passion for helping others. This position offers growth in a fast-paced environment, focusing on delivering exceptional user experiences.