Vehicle Title Specialist (DMV Compliance & Customer Care)

Colonial Group; Longview (TX); Sur place; USD 32 000 - 45 000; Plein temps

Résumé du poste

Colonial Group is seeking a detail-oriented Title Clerk to process vehicle titles in accordance with state DMV guidelines, ensuring timely and accurate results and high customer satisfaction.

You will handle titles from dealerships, banks, and credit unions, respond professionally to inquiries in multiple channels, and troubleshoot issues such as odometer discrepancies and power of attorney while maintaining confidentiality.

Qualifications

• High school diploma or GED is required.
• 1–2 years’ experience in titles, automotive industry, or related.
• Proven experience with Microsoft Office or GSuite.
• Strong communication and problem-solving skills.

Responsabilités

• Process vehicle titles per state DMV guidelines accurately and timely.
• Handle incoming titles from dealerships, banks, and credit unions.
• Respond to customer inquiries via in-person, email, fax, or phone.
• Troubleshoot title-related issues, such as odometer discrepancies or power of attorney.
• Maintain confidentiality and professional conduct with customers.
• Ensure all inquiries are resolved by day end.
• Assist other departments as needed.

Connaissances

Communication skills

Problem solving

Detail orientation

Multitasking

Technical aptitude

Titles/automotive experience

Formation

High school diploma or GED

Outils

Microsoft Office

GSuite

Description du poste

Colonial Group is seeking a detail-oriented Title Clerk to process vehicle titles in accordance with state DMV guidelines, ensuring timely and accurate results and high customer satisfaction.

You will handle titles from dealerships, banks, and credit unions, respond professionally to inquiries in multiple channels, and troubleshoot issues such as odometer discrepancies and power of attorney while maintaining confidentiality.