Customer Service Representative

Western & Southern Financial Group; Cincinnati (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Comprehensive medical, dental, vision insurance

401(k) and pension plan

Paid time off increasing with tenure

Tuition Reimbursement

Subsidized parking

On-site Cafeteria and fitness center

On-site Registered Nurse

Career Coaching/Mentoring

Individual development plans

Paid time off

Tuition reimbursement

On-site parking

On-site cafeteria

On-site fitness center

On-site registered nurse

Career coaching

Individual development plans

Job summary

A leading financial services firm in Cincinnati is seeking a Customer Service Consultant for a full-time on-site role. The consultant will be responsible for delivering exceptional customer support, enhancing customer satisfaction, and addressing inquiries effectively. Ideal candidates will possess strong communication and problem-solving skills, along with a dedication to customer service excellence. This position comes with a comprehensive benefits package and opportunities for career development.

Qualifications

• Ability to handle client inquiries effectively.
• Proven experience in customer service roles.
• Strong judgment in providing professional service.

Responsibilities

• Deliver exceptional customer support daily.
• Identify cross selling opportunities.
• Resolve client inquiries through research and analysis.

Skills

Interpersonal Skills

Customer Satisfaction

Customer Support

Strong communication abilities

Problem-solving abilities

Empathy

Empathy

Job description

• Proactively seeks resolution to client inquiries and issues by researching and analyzing requests or issues using knowledge of our products and processes.
• Identifies cross selling opportunities while servicing the client using tailored approaches.
• Provides professional, effective courteous service using customer service techniques and solid judgement.

Qualifications

• Interpersonal Skills, Customer Satisfaction, and Customer Support
• Customer Experience and Customer Service
• Strong communication and problem-solving abilities
• Ability to empathize with customers and handle inquiries effectively

Premier Benefits to Support YOU

• Comprehensive benefits including medical, dental, vision, prescription, pet insurance, life insurance, disability, fertility, maternity/caregiver & parental leave, and more!
• Retirement solution with our 401(k) savings AND pension plan!
• Paid time off that increases with tenure.
• Tuition Reimbursement
• Subsidized affordable parking
• On-site Cafeteria and fitness center (including sports leagues)
• On-site Registered Nurse
• Career Coaching/Mentoring
• Individualized development plans and career pathing

Company Description

Founded in Cincinnati in 1888 as The Western and Southern Life Insurance Company, Western & Southern Financial Group, Inc. is a diversified family of financial services companies. With a range of subsidiaries under its umbrella, Western & Southern provides a comprehensive suite of financial solutions. For more information, visit www.westernsouthern.com.

Role Description

This is a full-time on-site role as a Customer Service Consultant at Western & Southern Financial Group in Cincinnati, OH. The Customer Service Consultant will be responsible for delivering exceptional customer support, ensuring customer satisfaction, and enhancing overall customer experience on a daily basis.

Want to learn more?

https://careers-westernsouthern.icims.com/jobs/21808/customer-service-consultant/job