Customer Experience Specialist

Kedia Corporation; Chesapeake (VA); On-site; USD 35,000 - 45,000; Full time

Job summary

A global customer service provider in Chesapeake, Virginia, is seeking a customer service representative to handle inquiries and resolve complaints. Responsibilities include assisting customers via phone, maintaining detailed records, and ensuring their needs are met. Ideal candidates should have strong communication skills and experience with call center technologies. Join a workforce dedicated to innovation and customer satisfaction while contributing to a fast-paced, growth-oriented environment.

Qualifications

• Knowledge of customer and personal service principles and processes.
• Ability to assess customer needs and meet quality standards.
• Experience with using contact center and CRM software.

Responsibilities

• Confer with customers to provide information and resolve complaints.
• Keep records of customer interactions and transactions.
• Determine charges for services and arrange for billing.
• Refer unresolved customer grievances for further investigation.
• Review insurance policy terms to assess claims.

Skills

Customer service skills

Communication skills

Problem-solving skills

Tools

Contact center software

CRM software

Microsoft Excel

Job description

A global customer service provider in Chesapeake, Virginia, is seeking a customer service representative to handle inquiries and resolve complaints. Responsibilities include assisting customers via phone, maintaining detailed records, and ensuring their needs are met. Ideal candidates should have strong communication skills and experience with call center technologies. Join a workforce dedicated to innovation and customer satisfaction while contributing to a fast-paced, growth-oriented environment.