Customer Experience Specialist

Leon Gobczynski - State Farm Agent; Charleston (IL); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

Training & development

Job summary

Leon Gobczynski's State Farm is seeking a Customer Service Representative to deliver exceptional service and support to customers in the Charleston, IL area. You will engage with the public, respond to inquiries, and coordinate with the agent team to fulfill client needs.

The role emphasizes attention to detail, strong communication, and the ability to manage multiple tasks while building lasting relationships with community members and customers.

Qualifications

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Job description

Leon Gobczynski's State Farm is seeking a Customer Service Representative to deliver exceptional service and support to customers in the Charleston, IL area. You will engage with the public, respond to inquiries, and coordinate with the agent team to fulfill client needs.

The role emphasizes attention to detail, strong communication, and the ability to manage multiple tasks while building lasting relationships with community members and customers.