Customer Service Representative - State Farm Agent Team Member

Leon Gobczynski - State Farm Agent; Effingham (IL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Paid time off

Profit sharing

Training & development

Opportunity for advancement

Job summary

Leon Gobczynski - State Farm Agent in Effingham, IL seeks a Customer Service Representative to deliver exceptional service, answer inquiries, and support community members. You will coordinate with the agency team to assist with policy changes, claims, and documentation, contributing to the agency's growth and community trust.

The role emphasizes attention to detail, empathy, and the ability to handle multiple tasks while ensuring accurate records and positive customer experiences.

Qualifications

• Communication and interpersonal skills required.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Detail-oriented

Multitasking

Job description

Benefits:

• Competitive salary
• Paid time off
• Profit sharing
• Training & development
• Opportunity for advancement

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Leon Gobczynski - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.