Customer Experience Specialist

State Farm Agent; Charleston (WV); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Bonus based on performance

Competitive salary

Dental insurance

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

A local insurance agency in Charleston, West Virginia, is seeking a Customer Service Representative to deliver exceptional customer experiences. In this role, you will answer inquiries, assist with policy changes, and process claims, requiring strong communication skills and attention to detail. The position comes with competitive compensation, benefits like health insurance and paid time off, and opportunities for advancement within a supportive team environment.

Qualifications

• Excellent communication and interpersonal skills are necessary for interacting with customers.
• Detail-oriented individuals will excel in maintaining accurate records and managing multiple tasks.
• Previous customer service experience is preferred to enhance interactions.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Job description

A local insurance agency in Charleston, West Virginia, is seeking a Customer Service Representative to deliver exceptional customer experiences. In this role, you will answer inquiries, assist with policy changes, and process claims, requiring strong communication skills and attention to detail. The position comes with competitive compensation, benefits like health insurance and paid time off, and opportunities for advancement within a supportive team environment.