Customer Experience Specialist

Safarilan; Casper (WY); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

401(k) with company match

Life insurance

Disability insurance

Wellness program

Job summary

Safariland in Casper, WY is seeking a dedicated Customer Care Associate to support customers by phone, fax, and email, coordinating requests and ensuring timely processing under established policies.

You will maintain relationships with accounts, handle orders, returns, and information requests, and collaborate with cross-functional teams to deliver on-time solutions while upholding company standards.

Qualifications

• Minimum of one year of customer service experience.
• High School Diploma or GED required.
• Basic understanding of telephony concepts and MS Office.

Responsibilities

• Maintain relationships with assigned accounts and coordinate requests.
• Receive, document and complete business transactions accurately and timely.
• Coordinate on-time delivery of products and services and communicate progress to customers.
• Own the customer experience throughout the lifecycle of the relationship.

Skills

Customer service

MS Office

Communication

Teamwork

Education

High School Diploma or GED

Tools

MS Office Suite

Job description

Safariland in Casper, WY is seeking a dedicated Customer Care Associate to support customers by phone, fax, and email, coordinating requests and ensuring timely processing under established policies.

You will maintain relationships with accounts, handle orders, returns, and information requests, and collaborate with cross-functional teams to deliver on-time solutions while upholding company standards.