Customer Experience & Order Specialist

Swagelok Colorado | Casper | Albuquerque; Wheat Ridge (CO); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Paid holidays

PTO

Health Insurance

Health Savings Account

Dental and Vision plans

401k with employer match

Tuition Reimbursement Program

Disability insurance

Life insurance

Incentive plan

Job summary

Swagelok Colorado | Casper | Albuquerque is seeking a Customer Service Representative to engage with customers, handle orders, quotes, and delivery information from offices in Wheat Ridge, CO; Casper, WY; or Albuquerque, NM. The candidate will work with Account Managers and report to the Customer Service Manager, delivering prompt, accurate service.

This full-time role emphasizes communication, organization, and problem solving, with training on the Swagelok Quality System and opportunities for

Qualifications

• Experience with SAP preferred.
• Experience with ticketing systems preferred.
• Excellent written and oral communication skills.
• Computer literacy and strong time management.

Responsibilities

• Engage with customers through telephone and email; manage customer expectations to ensure a positive customer experience.
• Generate quotes and orders based on part numbers provided by customers or Account Managers, reach out to Manufacturer as needed, prepare and provide price and delivery information to the customer or Account Manager; monitor and communicate status updates as needed.
• Build long-term relationships and trust with customers through open and interactive communication.
• Work with account managers and management to ensure first class customer service - problem solving and resolving issues when necessary.
• Complete ongoing training to gain additional knowledge and expertise of products, applications, and industries.
• Develop a working knowledge of the Swagelok Quality System.
• Continually learn about clients’ business needs and cultures to better assist their needs.
• Consistently complete tasks within process functions.
• All other duties as assigned.

Skills

Excellent written and oral comms

Time management

Attention to detail

Interpersonal skills

Customer service

Coachable

Tools

SAP

Ticketing systems

Job description

Swagelok Colorado | Casper | Albuquerque is seeking a Customer Service Representative to engage with customers, handle orders, quotes, and delivery information from offices in Wheat Ridge, CO; Casper, WY; or Albuquerque, NM. The candidate will work with Account Managers and report to the Customer Service Manager, delivering prompt, accurate service.

This full-time role emphasizes communication, organization, and problem solving, with training on the Swagelok Quality System and opportunities for