Customer Service Representative

Safariland; Casper (WY); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

401(k) with company match

Employer paid life insurance and AD&D

Employer paid disability

Wellness program

Adoption assistance

Tuition assistance

Employee assistance program

Work life balance

Paid time off

Job summary

Safariland is seeking a Customer Care representative to provide support for customer business requests via phone, fax, or email. You will coordinate contacts to ensure timely handling within policies and directives, and you will own the customer experience throughout the lifecycle of the relationship.

Responsibilities include maintaining relationships with assigned accounts, handling orders and returns, coordinating on-time deliveries, and collaborating with cross-functional teams to meet goals.

Qualifications

• Minimum of one (1) year of Customer Service experience required.
• High School Diploma or General Education Degree (GED).
• Basic understanding of telephony concepts, practices, and procedures.
• Ability to coordinate with various levels of management within different functional areas.
• Experience with MS Office Suite.
• Excellent verbal and written communication skills.
• Ability to work within a team environment.

Responsibilities

• Maintain relationships and favorable contacts with assigned accounts.
• Meet all assigned responsibilities and goals.
• Receive, document, coordinate and complete following business transactions and requests accurately and timely as defined in established policies, procedures, and current directives.
• Purchase Orders and related requests.
• Returns and related requests.
• Information requests.
• Coordinate on-time delivery of products and services accurately and timely as defined in established policies, procedures and directives.
• Participate in cross-functional teams and team projects.
• Communicate effectively with customers, team members, peers, and managers relating to issues, progress, status and solution.
• Work within the Products Group team to balance responsibilities and share information.
• Perform other duties as assigned by the Supervisor of Customer Care.
• Owns the customer experience throughout the entire lifecycle of the relationship

Skills

Customer service

MS Office

Verbal and written communication

Teamwork

Education

High School Diploma or GED

Job description

Provides support for all customer business requests received through phone, fax, or e-mail. Coordinates all customer contacts to insure timely and accurate handling and processing within established policies, procedures and directives

TOGETHER, WE SAVE LIVES

Overview

Provides support for all customer business requests received through phone, fax, or e-mail. Coordinates all customer contacts to insure timely and accurate handling and processing within established policies, procedures and directives

Responsibilities

• Maintain relationships and favorable contacts with assigned accounts.
• Meet all assigned responsibilities and goals.
• Receive, document, coordinate and complete following business transactions and requests accurately and timely as defined in established policies, procedures, and current directives.
  • Purchase Orders and related requests
  • Returns and related requests
  • Information requests
• Coordinate on-time delivery of products and services accurately and timely as defined in established policies, procedures and directives.
• Participate in cross-functional teams and team projects.
• Communicate effectively with customers, team members, peers, and managers relating to issues, progress, status and solution.
• Work within the Products Group team to balance responsibilities and share information.
• Perform other duties as assigned by the Supervisor of Customer Care.
• Owns the customer experience throughout the entire lifecycle of the relationship

Qualifications

• Minimum of one (1) year of Customer Service experience required
• High School Diploma or General Education Degree (GED)
• Basic understanding of telephony concepts, practices, and procedures.
• Ability to coordinate with various levels of management within different functional areas.
• Experience with MS Office Suite.
• Excellent verbal and written communication skills.
• Ability to work within a team environment.

Why work at Safariland?

At Safariland our colleagues are some of the best and brightest in the industry and we are seeking new team members who exhibit the diverse competencies that will drive The Safariland Group to even greater success while maintaining our culture of being a great place to work. We believe innovation drives winning performance and we constantly challenge ourselves to be the very best in every aspect of our business. We cultivate a work culture driven by our 4 core values; integrity, curiosity, excellence and empowerment and we want associates to be involved in their work and communities so they can achieve their highest level of wellbeing. That is why Safariland offers a comprehensive suite of benefits to promote health and financial security for eligible employees and their families.

Eligible Employees Are Offered

• Medical, dental & vision insurance
• 401(k) with company match
• Employer paid life insurance and AD&D
• Employer paid disability
• Wellness program
• Adoption assistance
• Tuition assistance
• Employee assistance program
• Work life balance
• Paid time off (PTO), sick leave and paid holidays throughout the calendar year (consistent with relevant state law and company policies)

The Safariland Group believes in the benefits of a diverse workforce and is committed to equal opportunity and affirmative actions. We pride ourselves on hiring and developing the best people, without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally recognized protected basis prohibited by applicable law.

For those applicants with disabilities, if you require reasonable accommodation in searching for a job opening or submitting an application, please contact us by calling 888-469-6455.

All employment decisions are solely based on the applicant's qualifications as they relate to the requirements of the position.