Customer Service Excellence Manager

Safariland, LLC; Casper (WY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

401(k) with company match

Paid time off (PTO) and sick leave

Tuition assistance

Employee assistance program

Job summary

Safariland, LLC in Casper, Wyoming is seeking a Customer Care Manager to oversee customer service operations. This role requires managing a team, ensuring accurate processing of customer requirements, and providing superior customer experiences.

The ideal candidate will have substantial supervisory experience and a solid background in customer service management. Safariland promotes a collaborative, innovative work environment with comprehensive benefits.

Qualifications

• Minimum three (3) years supervisory experience.
• Five (5) years customer service experience.
• Excellent interpersonal and communication skills.
• Proven ability to multitask and manage teams.

Responsibilities

• Manage all customer care functions for assigned customer base.
• Coach, counsel, and mentor assigned personnel.
• Develop and implement new policies and procedures.
• Analyze workload trends and manage resources accordingly.

Skills

Supervisory experience

Customer service

Project management

Communication skills

Interpersonal skills

Time management

Education

Bachelor's Degree in business

Master's Degree

Tools

ERP systems

Microsoft Office Suite

Microsoft Visio

Job description

Safariland, LLC in Casper, Wyoming is seeking a Customer Care Manager to oversee customer service operations. This role requires managing a team, ensuring accurate processing of customer requirements, and providing superior customer experiences.

The ideal candidate will have substantial supervisory experience and a solid background in customer service management. Safariland promotes a collaborative, innovative work environment with comprehensive benefits.