Customer Experience Specialist

Safariland; Casper (WY); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

401(k) with company match

Employer paid life insurance and AD&D

Employer paid disability

Wellness program

Adoption assistance

Tuition assistance

Employee assistance program

Work life balance

Paid time off

Job summary

Safariland is seeking a Customer Care representative to provide support for customer business requests via phone, fax, or email. You will coordinate contacts to ensure timely handling within policies and directives, and you will own the customer experience throughout the lifecycle of the relationship.

Responsibilities include maintaining relationships with assigned accounts, handling orders and returns, coordinating on-time deliveries, and collaborating with cross-functional teams to meet goals.

Qualifications

• Minimum of one (1) year of Customer Service experience required.
• High School Diploma or General Education Degree (GED).
• Basic understanding of telephony concepts, practices, and procedures.
• Ability to coordinate with various levels of management within different functional areas.
• Experience with MS Office Suite.
• Excellent verbal and written communication skills.
• Ability to work within a team environment.

Responsibilities

• Maintain relationships and favorable contacts with assigned accounts.
• Meet all assigned responsibilities and goals.
• Receive, document, coordinate and complete following business transactions and requests accurately and timely as defined in established policies, procedures, and current directives.
• Purchase Orders and related requests.
• Returns and related requests.
• Information requests.
• Coordinate on-time delivery of products and services accurately and timely as defined in established policies, procedures and directives.
• Participate in cross-functional teams and team projects.
• Communicate effectively with customers, team members, peers, and managers relating to issues, progress, status and solution.
• Work within the Products Group team to balance responsibilities and share information.
• Perform other duties as assigned by the Supervisor of Customer Care.
• Owns the customer experience throughout the entire lifecycle of the relationship

Skills

Customer service

MS Office

Verbal and written communication

Teamwork

Education

High School Diploma or GED

Job description

Safariland is seeking a Customer Care representative to provide support for customer business requests via phone, fax, or email. You will coordinate contacts to ensure timely handling within policies and directives, and you will own the customer experience throughout the lifecycle of the relationship.

Responsibilities include maintaining relationships with assigned accounts, handling orders and returns, coordinating on-time deliveries, and collaborating with cross-functional teams to meet goals.