Customer Experience Coordinator — Cross-Functional Support

Ironwear; West Palm Beach (FL); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Health care

401(k) Plan with Company Match

Paid Time Off

Free Parking

Beverages and Snacks

Dog Friendly Work Atmosphere

Company Gatherings and Events

Job summary

Ironwear, a safety solutions provider, seeks a Customer Experience Coordinator to bridge customers, Sales, and internal teams. You will handle inquiries, process orders, and support product decisions while maintaining strong relationships.

Responsibilities include answering inquiries, processing orders, and cross-functional communication to ensure accuracy and timely delivery. A minimum of two years' related experience and solid communication skills are required.

Qualifications

• Superior verbal and written communication skills.
• Proficient in Microsoft Office Suite.
• Ability to multi-task in a demanding environment.
• Organized and meticulous.
• Strong interpersonal skills.
• CX ticketing platform experience is a plus (Zendesk/Gorgias/Kustomer).
• Two years of related experience are required.

Responsibilities

• Answer calls, emails, and chats with first-class service.
• Evaluate and write up incoming orders for Processing.
• Assist customers with product inquiries (inventory, pricing, orders).
• Understand product knowledge to address questions and concerns.
• Offer alternative products to boost sales and service quality.
• Provide outreach to resolve pending issues with customers.
• Coordinate with processing team and Account Managers for order accuracy.
• Communicate with account managers about customer concerns.
• Process paperwork for orders, RMAs, backorders, etc.
• Compile customer data and flag concerns in documentation and systems.
• Maintain customer data in ticketing, ERP, and CRM platforms.

Skills

Communication

Multi-tasking

Organizational skills

Interpersonal skills

Education

High school diploma

Tools

Zendesk

Gorgias

Kustomer

Job description

Ironwear, a safety solutions provider, seeks a Customer Experience Coordinator to bridge customers, Sales, and internal teams. You will handle inquiries, process orders, and support product decisions while maintaining strong relationships.

Responsibilities include answering inquiries, processing orders, and cross-functional communication to ensure accuracy and timely delivery. A minimum of two years' related experience and solid communication skills are required.