Customer Experience Pro — Generous PTO & Growth

Century Support Services, LLC; Idaho; On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Competitive compensation package

Career development opportunities

100% Premiums paid on Basic Life insurance

Affordable Medical, Dental, and Vision coverage

401K plan with 100% matching up to 4%

Generous PTO package

Employee Assistance Program

Job summary

Century Support Services, LLC is seeking a Customer Service Representative based in Idaho. The role focuses on delivering exceptional client service through effective communication, problem resolution, and relationship building. Successful candidates will handle both inbound and outbound calls while ensuring accurate client records and adherence to company policies.

The ideal individual is dependable, empathetic, and possesses strong communication and problem-solving skills. This is an excellent opportunity for someone looking to develop a career in customer service with a supportive team.

Responsibilities

• Serve as a point of contact for clients and creditors responding to inquiries.
• Listen actively to client concerns and provide solutions or escalate issues.
• Build and maintain strong relationships with clients through communication.
• Develop comprehensive understanding of services and product policies.
• Maintain accurate documentation of client interactions.
• Collaborate with internal teams to improve client experiences.
• Adhere to company policies and compliance standards.

Skills

Customer-centric

Communication Skills

Computer Proficiency

Problem-solving

Organization

Detail Oriented

Empathy

Dependability

Adaptability

Team Player

Experience

Education

Equivalent combination of experience, education, and training

Job description

Century Support Services, LLC is seeking a Customer Service Representative based in Idaho. The role focuses on delivering exceptional client service through effective communication, problem resolution, and relationship building. Successful candidates will handle both inbound and outbound calls while ensuring accurate client records and adherence to company policies.

The ideal individual is dependable, empathetic, and possesses strong communication and problem-solving skills. This is an excellent opportunity for someone looking to develop a career in customer service with a supportive team.