Contract Customer Support Specialist

Kedia Corporation; Pocatello (ID); On-site; USD 30,000 - 50,000; Full time

Job summary

A global business services provider is seeking a Customer Service Representative in Pocatello, ID. The role involves engaging with customers to provide information, resolve complaints, and maintain accurate records. The ideal candidate should possess strong communication skills, a service-oriented mindset, and the ability to use various customer service technologies. This position offers a dynamic environment focused on employee innovation and professional development.

Qualifications

• Knowledge of customer service principles and practices.
• Ability to effectively communicate and align with customer needs.
• Proficient in using CRM and contact center software.

Responsibilities

• Provide information about products or services to customers.
• Keep accurate records of customer interactions and transactions.
• Resolve billing complaints and customer grievances.

Skills

Active Listening

Service Orientation

Critical Thinking

Negotiation

Writing

Tools

CRM software

Autodialers

Spreadsheet software

Job description

A global business services provider is seeking a Customer Service Representative in Pocatello, ID. The role involves engaging with customers to provide information, resolve complaints, and maintain accurate records. The ideal candidate should possess strong communication skills, a service-oriented mindset, and the ability to use various customer service technologies. This position offers a dynamic environment focused on employee innovation and professional development.