Customer Care Specialist: Problem Solver & Communicator

Kedia Corporation; Shreveport (LA); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading corporation in Shreveport, LA is seeking a Customer Service Representative to engage with customers and provide support across various platforms. The role involves addressing customer inquiries, maintaining transaction records, and resolving complaints efficiently. Ideal candidates should possess strong communication, problem-solving skills, and a commitment to service excellence. Join a fast-paced, growth-oriented team focused on innovation within the business services sector.

Responsibilities

• Confer with customers to provide information about products or services.
• Keep records of customer interactions and transactions.
• Determine charges for services requested and collect payments.
• Resolve customers' service or billing complaints.

Skills

Active Listening

Speaking

Service Orientation

Persuasion

Reading Comprehension

Critical Thinking

Writing

Coordination

Social Perceptiveness

Negotiation

Oral Comprehension

Oral Expression

Speech Clarity

Speech Recognition

Written Expression

Near Vision

Problem Sensitivity

Written Comprehension

Deductive Reasoning

Inductive Reasoning

Tools

Autodialers

Automated attendant systems

Automatic call distributor ACD

Scanners

Standalone telephone caller identification

Contact center software

Customer relationship management CRM software

Electronic mail software

Network conferencing software

Spreadsheet software

Job description

A leading corporation in Shreveport, LA is seeking a Customer Service Representative to engage with customers and provide support across various platforms. The role involves addressing customer inquiries, maintaining transaction records, and resolving complaints efficiently. Ideal candidates should possess strong communication, problem-solving skills, and a commitment to service excellence. Join a fast-paced, growth-oriented team focused on innovation within the business services sector.