Customer Experience Specialist

Parkland Corporation; Billings (MT); On-site; USD 35,000 - 52,000; Full time

Job summary

Parkland Corporation is seeking a Customer Service Representative to respond to customer inquiries and uphold exemplary service standards. The role requires handling a high volume of calls, processing orders, and resolving issues promptly.

You will work with CRM and ERP systems, maintain records, and support sales through lead passing while ensuring data confidentiality and safety compliance.

Qualifications

• Strong phone contact handling skills and active listening.

Responsibilities

• Manage large amounts of incoming calls from customers, directing calls and troubleshooting as needed.
• Processing orders, forms, applications, and requests.
• Handle customer complaints, provide solutions and follow up to ensure resolution.
• Keep records of customer interactions and process customer accounts.
• Pass along sales leads to the Sales Manager.
• Maintain data confidentiality and follow safety policies.
• Stocking and cleaning duties.

Skills

Phone skills

CRM familiarity

ERP familiarity

MS Office (Word/Excel/Outlook)

Customer orientation

Education

High school diploma or equivalent

Tools

CRM software

ERP software

Microsoft Office

Job description

Parkland Corporation is seeking a Customer Service Representative to respond to customer inquiries and uphold exemplary service standards. The role requires handling a high volume of calls, processing orders, and resolving issues promptly.

You will work with CRM and ERP systems, maintain records, and support sales through lead passing while ensuring data confidentiality and safety compliance.