Customer Experience Specialist

Navy Exchange; Bethesda (MD); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Day One benefits

Health coverage

PTO starting Day One

Tuition reimbursement

Loan forgiveness

Tax-free shopping

Job summary

Navy Exchange Service Command in Bethesda, MD is seeking a friendly, professional retail associate to greet customers, process transactions quickly and accurately, and deliver service that anticipates and exceeds expectations.

You will handle layaway, refunds, exchanges, special orders, inventory checks, and price adjustments, while following NEX policies, supporting a busy sales team, and helping to promote scheduled sales events and customer satisfaction.

Qualifications

• 1 year responsible experience in clerical office or retail sales store work.
• Substitution of education: college study half an academic year equals 6 months experience.

Responsibilities

• Greets customers and provides specialized services; processes transactions quickly and accurately.
• Provides layaway services and explains layaway policies and requirements.
• Performs refunds, merchandise exchanges and price adjustments per policy.
• Takes and places customer special orders; monitors delivery and status of orders.

Skills

Customer service

Cash handling

Retail sales

Job description

Navy Exchange Service Command in Bethesda, MD is seeking a friendly, professional retail associate to greet customers, process transactions quickly and accurately, and deliver service that anticipates and exceeds expectations.

You will handle layaway, refunds, exchanges, special orders, inventory checks, and price adjustments, while following NEX policies, supporting a busy sales team, and helping to promote scheduled sales events and customer satisfaction.