Retail Sales & Customer Experience Specialist

NAVY EXCHANGE SERVICE COMMAND (NEXCOM); Norfolk (VA); On-site; USD 17,000 - 22,000; Full time

Job summary

NAVY EXCHANGE SERVICE COMMAND (NEXCOM) seeks a customer-focused Sales Associate to represent the brand at NAVSTA Norfolk. You will assist customers, highlight products, and educate shoppers about features, promotions and services while delivering friendly, professional service.

Responsibilities include greeting customers, cross-selling, processing transactions with a POS system, maintaining store appearance, and supporting inventory and reporting duties.

Qualifications

• Basic knowledge of products/merchandise.
• Retail experience preferred but not required.
• Strong interpersonal and communication skills.
• Ability to read, write and interpret basic instructions.
• Must be able to multi-task and work as part of a team.

Responsibilities

• Proactively engage customers and identify their needs.
• Cross-sell products and inform customers about promotions.
• Process transactions using a POS system and handle cash accurately.
• Maintain store appearance and assist with inventory.
• Adhere to work schedules and complete assigned tasks.

Skills

Customer service

Communication

Teamwork

Mathematical skills

POS operations

Education

High school diploma or equivalent

Tools

POS system

Job description

NAVY EXCHANGE SERVICE COMMAND (NEXCOM) seeks a customer-focused Sales Associate to represent the brand at NAVSTA Norfolk. You will assist customers, highlight products, and educate shoppers about features, promotions and services while delivering friendly, professional service.

Responsibilities include greeting customers, cross-selling, processing transactions with a POS system, maintaining store appearance, and supporting inventory and reporting duties.