Store Leadership Specialist — Customer Experience

NAVY EXCHANGE SERVICE COMMAND (NEXCOM); Newport (RI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Day-One benefits

Federal healthcare coverage

401(k) & Pension plan options

Paid Time Off (PTO) starting Day One

Tuition reimbursement program

PSLF eligibility after qualifyingyears

Tax-free shopping at Navy Exchange

Job summary

Navy Exchange Service Command (NEXCOM) in Newport, RI, seeks a Supervisory Sales Associate to be the face of the company to customers and associates. You will highlight our brand, recognize customer needs, and lead a team to maintain a positive, productive work environment.

Responsibilities include engaging customers, directing them to merchandise, upselling, staying informed on promotions, and ensuring accurate cash handling and inventory processes.

Qualifications

• Product knowledge of merchandise is required.
• 1-2 years of retail or related experience; 1 year supervisory experience preferred.
• Strong customer service and communication skills.

Responsibilities

• Provide premier customer service and engage with customers proactively.
• Direct customers to merchandise and inform them about promotions and events.
• Lead sales associates, train and motivate staff, and oversee daily store operations.
• Assist with inventory, ensure proper ticketing, and maintain store appearance.
• Handle cash through POS, perform cash handling and reconcile cash at day end.

Skills

Product Knowledge

Job description

Navy Exchange Service Command (NEXCOM) in Newport, RI, seeks a Supervisory Sales Associate to be the face of the company to customers and associates. You will highlight our brand, recognize customer needs, and lead a team to maintain a positive, productive work environment.

Responsibilities include engaging customers, directing them to merchandise, upselling, staying informed on promotions, and ensuring accurate cash handling and inventory processes.