SENIOR SALES ASSOCIATE (FULL TIME)

Navy Exchange Service Command; Bethesda (MD); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Day One benefits

Health insurance

Paid time off

Employee discounts

Job summary

Navy Exchange Service Command in Bethesda, MD is seeking a Senior Sales Associate (Full Time) to deliver exceptional customer service and drive sales. You will engage customers, answer questions, and guide them to merchandise while maintaining store presentation and processing transactions.

Responsibilities include assisting with inventory, upselling, and ensuring accurate cash handling. A 6-month retail or related background is preferred along with strong communication and teamwork skills.

Qualifications

• 6 months retail or relevant work experience required.
• Strong interpersonal and communication skills; read, write, and interpret safety rules and manuals.
• Basic math skills for cash handling and transactions.
• Ability to multi-task and work as part of a team.

Responsibilities

• Proactively engage and connect with customers.
• Direct customers to merchandise and inform them about events, promotions, and offers.
• Maintain store appearance and assist with inventory and checkout procedures.
• Assist with cross-selling, upselling, and using the point-of-sale system.
• Provide direction to sales associates and help train staff as needed.
• Adhere to work schedules and ensure accurate reporting and paperwork.

Skills

Customer service

Sales

Communication

Teamwork

Education

High School Diploma or GED

Tools

Job description

Job Description - SENIOR SALES ASSOCIATE (FULL TIME) (260003Q9)

Job Description

SENIOR SALES ASSOCIATE (FULL TIME)

Job Number:

260003Q9

Primary Location:

United States-Maryland-Bethesda

Organization:

Bethesda Pay Range : 18.00

Why the Navy Exchange Service Command?

While some serve overseas for our country, we hold down the fort — we serve the men and women who wear the flag — America’s strength, America’s heart. We are here to guide them and deliver our service members and their families the tools they need to do what they love to do.

You can expect an unforgettable, dynamic, and competitive work environment.

The Benefits Begin DAY ONE:

We know you work hard and cultivate the very best solutions for your family — and that’s why the benefits we offer, you won’t find anywhere else:

• Competitive Salary: Federal pay beginning at the Non-Appropriated Fund NF-01 level + depending on experience.
• Immediate Coverage: Benefits begin on DAY ONE.
• Comprehensive Healthcare: Federal Healthcare benefits, Dental, and Vision coverage.
• Paid Time Off: Accrual of PTO starts on DAY ONE.
• Military Family Support: Continuity Programs for Military Spouses.
• Loan Forgiveness: Public Service Loan Forgiveness (PSLF) eligible* after qualifying years of service.
• Exclusive Perks: Tax-free shopping, worldwide, at any Navy Exchange location.

Because here at the Navy Exchange Service Command, there’s no such thing as tomorrow — there’s only today. GET AFTER IT. Seize the opportunity to grow and be community-driven, too. Build a mission-driven life. Mission: YOU.

Duties and Responsibilities:

Customer Service

• Proactively engage and make a connection with customers
• Asking questions and listening to customer s needs.
• Directing customers to merchandise informing them about upcoming events promotions mobile offers STAR card.
• Cooperate and build positive inclusive and respectful relationships take accountability for your own actions and outcomes.

Organization

• Maintaining store appearance.
• Cross-selling products and knowing layout of the store.
• Make suggestions to customer on latest trends and current promotions based on customer s individual needs.
• Upselling products
• Learning product features keeping up with the latest trends leveraging company tools and technology to confidently provide the customer with product knowledge specs.
• Using a Point-of-Sales system processing cash exchanges discounts gift cards credit cards debit cards cash handling including counting money and returning accurate amounts to customer.
• Completing various forms of paperwork reports and reconciliation. Inventory
• Be the keeper of merchandise complete all inventory processes and make sure merchandise is properly checked in and accurately ticketed. May participate in periodic inventories .
• Providing guidance on how merchandise should be displayed.
• Adherence to assigned work schedule. Accurate and complete follow through on work assignments.

Supervisory Requirements

• Provide direction work assignments training of sales associates

QUALIFICATIONS

Product Knowledge

• Moderate level of knowledge of products merchandise
• Provide training documentation to sales associates on product features Experience

6 months-Retail or relevant work experience required

Communication Skills

• Strong interpersonal and communication skills. Ability to read write and interpret instructional documents such as safety rules operating and maintenance instructions and procedure manuals. Ability to effectively communicate with customers peers and management. Ability to communicate on the telephone with proper etiquette.

Mathematical Skills

• Basic math functions such as addition subtraction multiplication and division.

Reasoning Ability

• Ability to multi-task while being attentive to customers and remaining flexible to the needs of the business. Ability to work as part of a team and take initiative independent of direct supervision.

PHYSICAL DEMANDS WORK ENVIRONMENT

• This position involves constant moving talking hearing reaching grabbing and standing for at least two consecutive hours. May occasionally involve stooping kneeling crouching and climbing ladders. Vision abilities include close vision color vision depth perception and ability to adjust focus. Involves lifting at least 25 lbs. and up to 50lbs in some departments. Work typically performed indoors but may be assigned outdoors depending upon location.

OTHER SKILLS

• Enthusiastic friendly and energetic with a desire to provide outstanding service. WORK HOURS Available to work a variety of hours which may include early mornings evenings weekends and holidays

GENERAL EXPERIENCE

6 months responsible experience in clerical office or retail sales store work of any kind in which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled.

SUBSTITUTION OF EDUCATION FOR EXPERIENCE

Graduation from a full 4 year or senior high school or possession of a General Education Development High School Equivalency Certificate GED may be substituted for the experience requirements.