Customer Experience Specialist - Retail & Payments

NAVY EXCHANGE SERVICE COMMAND (NEXCOM); Goose Creek (SC); On-site; USD 17,000 - 21,000; Part time

Job summary

Navy Exchange Service Command (NEXCOM) in Goose Creek, SC, is seeking a part-time retail associate to join the sales team. You will provide friendly customer service, greet customers, process transactions, and assist with layaway, refunds, exchanges, and NEXCARD accounts. You will also follow store policies and help stock and pricing tasks as needed.

The role emphasizes accuracy in cash handling and teamwork to meet store goals while maintaining a professional appearance and customer focus.

Qualifications

• 1 year responsible experience in clerical office or retail sales store work.
• Study completed in a college university or junior college above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience.

Responsibilities

• Greets and provides specialized services to customers.
• Performs transactions quickly, efficiently and professionally.
• Provides layaway services and explains layaway policies.
• Handles refunds, merchandise exchanges and price adjustments per policy.
• Assists customers with NEXCARD applications and account questions.
• Becomes knowledgeable in NEX store policies and resolves customer problems.
• Interacts with customers in a friendly, professional manner and adheres to dress codes.
• Communicates information to customers and follows up on commitments.
• Reviews stock assortments and participates in department meetings for improvements.
• Performs cash register transactions accurately.

Job description

Navy Exchange Service Command (NEXCOM) in Goose Creek, SC, is seeking a part-time retail associate to join the sales team. You will provide friendly customer service, greet customers, process transactions, and assist with layaway, refunds, exchanges, and NEXCARD accounts. You will also follow store policies and help stock and pricing tasks as needed.

The role emphasizes accuracy in cash handling and teamwork to meet store goals while maintaining a professional appearance and customer focus.