Customer Experience Specialist

Kedia Corporation; Bangor (ME); On-site; USD 35,000 - 50,000; Full time

Job summary

A global business services company is seeking a Customer Service Representative in Bangor, Maine. The role involves interacting with customers to provide information on products and services, addressing inquiries, and resolving complaints efficiently. The ideal candidate will possess excellent communication and problem-solving skills and have experience with customer relationship management software. This position offers an opportunity to thrive in a fast-paced, innovative environment.

Qualifications

• Knowledge of principles and processes for providing customer and personal services.
• Understanding of English language structure and content.
• Familiarity with administrative and clerical procedures.

Responsibilities

• Confer with customers to provide information about products and services.
• Keep records of customer interactions and transactions.
• Resolve customer complaints by various means.

Skills

Active Listening

Speaking

Service Orientation

Persuasion

Reading Comprehension

Critical Thinking

Writing

Coordination

Social Perceptiveness

Negotiation

Tools

Contact center software

CRM software

Electronic mail software

Network conferencing software

Spreadsheet software

Job description

A global business services company is seeking a Customer Service Representative in Bangor, Maine. The role involves interacting with customers to provide information on products and services, addressing inquiries, and resolving complaints efficiently. The ideal candidate will possess excellent communication and problem-solving skills and have experience with customer relationship management software. This position offers an opportunity to thrive in a fast-paced, innovative environment.