Customer Experience Specialist

Kedia Corporation; Buffalo (NY); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading global business services firm in Buffalo, New York, is seeking a Customer Service Representative. The role involves engaging with customers to provide product information, resolve complaints, and maintain records of interactions. Candidates should have strong communication skills and experience with customer relationship management tools. Join a fast-paced environment focused on delivering exceptional service and innovative solutions.

Qualifications

• Knowledge of principles and processes for providing customer and personal services.
• Ability to assess customer needs and meet quality standards for services.
• Experience with customer relationship management tools.

Responsibilities

• Confer with customers by telephone or in person to provide information about products or services.
• Keep records of customer interactions and transactions.
• Resolve customers' service or billing complaints.

Skills

Customer service skills

Effective communication

Problem-solving

Tools

Autodialers

Contact center software

CRM software

Microsoft Excel

Job description

A leading global business services firm in Buffalo, New York, is seeking a Customer Service Representative. The role involves engaging with customers to provide product information, resolve complaints, and maintain records of interactions. Candidates should have strong communication skills and experience with customer relationship management tools. Join a fast-paced environment focused on delivering exceptional service and innovative solutions.