Customer Experience & Solutions Specialist

Atlas Credit Company Inc; Houston (TX); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Group health insurance

Dental and vision insurance

Paid vacation and sick time

401(k) Plan with matching

Paid major holidays

Bonuses

Job summary

Atlas Credit Company is seeking a Customer Service Representative in Houston to deliver outstanding service and support to customers. You will handle inquiries, process loan documents, and maintain records with accuracy while meeting performance standards.

The role requires a minimum of 1 year of customer service experience, strong communication, and the ability to work in a fast-paced environment. Bilingual Spanish is a plus, and a valid driver’s license is required.

Qualifications

• High school diploma or equivalent preferred.
• Minimum 1 year of customer service experience preferred.
• Proven track record of meeting or exceeding quotas.

Responsibilities

• Build relationships with customers and resolve inquiries efficiently.
• Handle complaints and provide appropriate solutions within time limits.
• Document customer interactions and maintain accurate records.
• Engage customers and promote Atlas Credit’s services.
• Manage high call volume and data entry for loan applications.

Skills

Customer service experience

Quota achievement

Phone handling

CRM familiarity

Customer oriented

Communication

Multi-tasking

Reasoning

Willingness to learn

Education

High school or equivalent

Tools

CRM systems

Job description

Atlas Credit Company is seeking a Customer Service Representative in Houston to deliver outstanding service and support to customers. You will handle inquiries, process loan documents, and maintain records with accuracy while meeting performance standards.

The role requires a minimum of 1 year of customer service experience, strong communication, and the ability to work in a fast-paced environment. Bilingual Spanish is a plus, and a valid driver’s license is required.