Customer Service Pro: Field Support & Financial Solutions

Atlas Credit Company Inc; Raymondville (TX); Hybrid; USD 34,000 - 42,000; Full time

Benefits offered by this job

Group Health Insurance

Dental & Vision Coverage

Paid Vacation & Sick Time

Paid Major Holidays

401(k) Plan with Employer Matching

Performance Bonuses

Career Advancement Opportunities

Job summary

Atlas Credit Company Inc. is seeking a Customer Service Representative (CSR) to deliver outstanding experiences, build long-lasting relationships, and provide personalized financial solutions to customers.

The role involves assisting with loan applications, account management, and collection activities in both office and field settings. This role includes thorough training on field processes and customer interaction best practices to set you up for success, with high-volume calling and excellent

Qualifications

• 1+ years of customer service or financial services experience preferred.
• Strong problem-solving, communication, and listening skills.
• Ability to multi-task, prioritize, and manage time efficiently.
• Comfortably making high-volume calls and handling collections professionally.
• Willingness to learn and adapt in a fast-paced environment.

Responsibilities

• Build strong relationships with customers through trust and open communication.
• Assist customers with financial solutions, loan applications, and account management.
• Conduct field visits to assist customers with payments when needed.
• Handle customer inquiries, resolve concerns, and provide exceptional service.
• Maintain accurate records of customer interactions and transactions.
• Follow company policies and guidelines for collections and customer engagement.
• Conduct outreach efforts to grow the customer base and market financial services.
• Manage incoming and outgoing calls to ensure timely communication.
• Ensure cash handling accuracy and office security.

Skills

Customer service

Communication

Multi-tasking

Time management

Call handling

Problem solving

Job description

Atlas Credit Company Inc. is seeking a Customer Service Representative (CSR) to deliver outstanding experiences, build long-lasting relationships, and provide personalized financial solutions to customers.

The role involves assisting with loan applications, account management, and collection activities in both office and field settings. This role includes thorough training on field processes and customer interaction best practices to set you up for success, with high-volume calling and excellent