Guest Service & Training Leader

W. Lee Flowers & Co; Florence (SC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Weekly Pay

Paid Time Off

Medical/Dental/Vision

Disability Insurance

Employee Assistance Program

Company Pension (100% funded)

401K

Job summary

Kj’s Market in Florence, SC is seeking a dedicated Guest Service Trainer to elevate customer experience and drive show quality across all departments. You will coach hosts, implement training programs, and monitor performance to sustain excellence in service delivery.

Your role focuses on creating and delivering OJT materials, identifying training needs, and partnering with store leadership to close gaps and boost operational effectiveness.

Responsibilities

• Observe, evaluate, and coach hosts to deliver friendly, superior customer service which focuses on show.
• Maintain measurement plans and reports to evaluate host, financial and operational effectiveness.
• Conduct training needs assessments to identify performance gaps and provide necessary coaching and feedback.
• Deliver on-the-job training (OJT) programs and materials.
• Drive measurement based continuous improvement of OJT.
• Select, train and develop Guest Service Leaders.
• Assess the Friendliness and Show aspects of each department, identifying performance gaps and other training needs. Provide feedback and partner with the store management team to deliver solutions.
• Manage training activities (OJT, online, etc.) and assess the support needed to drive organizational effectiveness. Provide feedback and partner with the store management team to deliver solutions.

Skills

Coaching

Training delivery

Customer service

Performance metrics

Job description

Kj’s Market in Florence, SC is seeking a dedicated Guest Service Trainer to elevate customer experience and drive show quality across all departments. You will coach hosts, implement training programs, and monitor performance to sustain excellence in service delivery.

Your role focuses on creating and delivering OJT materials, identifying training needs, and partnering with store leadership to close gaps and boost operational effectiveness.