Guest Experience Manager

W. Lee Flowers & Co; Kingstree (SC); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Weekly Pay

Paid Time Off

Medical, Dental, Vision

Short & Long-Term Disability

Employee Assistance Program

Pension

401K

Job summary

Kj’s Market in Kingstree, SC is seeking a dedicated Front End Training and Guest Service Lead to coach hosts, manage training, and ensure top-notch customer service in a fast-paced grocery environment.

The role focuses on developing training programs, evaluating performance, overseeing hiring processes, and partnering with store management to deliver solutions that enhance guest satisfaction and store efficiency.

Qualifications

• Excellent communication and partnership skills.
• Experience in retail operations.
• Leadership experience with direct reports.
• Ability to design and deliver training.
• Experience with cash handling and front-end duties.
• Willingness to work 10-7 peak shifts 3–4 days per week.
• Able to lift 25 lb occasionally and 15 lb constantly.
• Strong team collaboration and problem-solving.

Responsibilities

• Observe, evaluate, and coach hosts to deliver friendly, superior customer service which focuses on show.
• Maintain measurement plans and reports to evaluate host, financial and operational effectiveness.
• Conduct training needs assessments to identify performance gaps and provide necessary coaching and feedback.
• Deliver on-the-job training (OJT) programs and materials.
• Drive measurement based continuous improvement of OJT.
• Select, train and develop Guest Service Leaders.
• Assess the Friendliness and Show aspects of each department, identifying performance gaps and other training needs.
• Provide feedback and partner with the store management team to deliver solutions.
• Manage training activities (OJT, online, etc.) and assess the support needed to drive organizational effectiveness.
• Provide feedback and partner with the store management team to deliver solutions.
• Manage the hiring processes including sourcing and candidate management.
• Work with the store management team to ensure interviewing, onboarding and training processes follow established guidelines.
• Complete, review, and maintain all training documentation including OJT, new hire and performance documentation.
• Works with Store Manager to ensure that a schedule is written to provide the desired level of guest service within established labor guides.
• Process guest orders, including performing functions of cashiers or guest service clerks.
• Perform guest service desk functions as needed.
• Ensure that an accurate daily cash count is completed.
• Ensure bank deposits are completed daily according to policy.
• Monitor and analyze audits according to company guidelines.Monitor and enforce all Front End policies related to Asset Protection and Shrink Control.
• Ensure the security of the office and store funds.
• Maintain supplies needed for Front End according to budget.

Job description

Kj’s Market in Kingstree, SC is seeking a dedicated Front End Training and Guest Service Lead to coach hosts, manage training, and ensure top-notch customer service in a fast-paced grocery environment.

The role focuses on developing training programs, evaluating performance, overseeing hiring processes, and partnering with store management to deliver solutions that enhance guest satisfaction and store efficiency.