Guest Experience & Training Leader

kj; Crestdale (SC); Sur place; USD 32 000 - 48 000; Plein temps

Avantages offerts par ce poste

Weekly Pay

Paid Time Off

Medical, Dental, Vision

Short & Long-Term Disability

Employee Assistance Program

100% Company Funded Pension

401K

Résumé du poste

Kj's Market in Crestdale, SC is hiring for a Training & Guest Service Leader. The role focuses on coaching hosts to deliver exceptional customer service and maintaining performance dashboards across departments.

You will conduct needs assessments, deliver OJT, and drive continuous improvement. Strong leadership and retail operations knowledge are essential, with ability to work peak shifts.

Qualifications

• Strong communication and partnering skills.
• Knowledge of operations within a retail environment.
• Demonstrated ability to learn multiple tasks and technical requirements.
• Knowledge of differentiated learning principles.
• Leadership experience with direct reports.
• Ability to read and understand information and direction.
• Ability to work well with others.
• Ability to lift 25 lbs. occasionally and 15 lbs. constantly.
• Demonstrate successful use of math skills.
• Ability to work well with computers.
• Knowledge of Front End operations.
• Ability to work shifts during peak times (10-7) 3–4 days per week.

Responsabilités

• Observe, evaluate, and coach hosts to deliver friendly, superior customer service.
• Maintain measurement plans and reports to evaluate host, financial and operational effectiveness.
• Conduct training needs assessments to identify performance gaps and provide coaching and feedback.
• Deliver on-the-job training (OJT) programs and materials.
• Drive measurement-based continuous improvement of OJT.
• Select, train and develop Guest Service Leaders.
• Assess the Friendliness and Show aspects of each department and address gaps with store leadership.
• Manage training activities (OJT, online) and support store management in solutions.
• Oversee hiring processes including sourcing and candidate management.
• Ensure interviewing, onboarding and training follow guidelines.
• Maintain all training documentation (OJT, new hire, performance).
• Collaborate with Store Manager to write schedules ensuring guest service levels within labor guides.
• Process guest orders and perform cashier/guest service desk duties.
• Ensure accurate daily cash counts and bank deposits.
• Monitor audits and enforce Front End policies and asset protection.

Connaissances

Communication

Retail Ops

Learning Principles

People Leadership

Reading Comprehension

Team Player

Physical Fitness

Stamina

Math Skills

Outils

Computer Skills

Description du poste

Kj's Market in Crestdale, SC is hiring for a Training & Guest Service Leader. The role focuses on coaching hosts to deliver exceptional customer service and maintaining performance dashboards across departments.

You will conduct needs assessments, deliver OJT, and drive continuous improvement. Strong leadership and retail operations knowledge are essential, with ability to work peak shifts.