Guest Experience Leader & Training Coach

W. Lee Flowers & Co; Wrens (GA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Weekly Pay

Paid Time Off

Medical, Dental, Vision

Short & Long-Term Disability

Employee Assistance Program

Pension (Company Funded)

401K

Job summary

Kj's Market in the Carolinas area is seeking a Front End Training Lead to coach hosts, manage training programs, and enhance guest service quality. You will develop and deliver OJT, monitor performance, and partner with store management to close gaps in operations.

The role emphasizes training, scheduling, and supervision of front-end staff within a fast-paced retail environment. Competitive benefits include weekly pay and retirement options.

Qualifications

• Strong communication and partnering skills are required.
• Knowledge and application of operations within a retail environment.
• Willingness to learn multiple tasks and technical requirements of the job.
• Knowledge of differentiated learning principles is preferred.
• Leadership experience with direct reports is required.
• Ability to read and understand information and direction.
• Ability to work well with others.
• Ability to lift up to 25 lbs occasionally and 15 lbs constantly.
• Must be at least 18 years old.
• Ability to stand for extended periods of time.
• Demonstrate proficient math skills.
• Ability to work well with computers.
• Knowledge of Front End operations.
• Ability to work shifts during peak times (10-7) at least 3-4 days per week.

Responsibilities

• Observe, evaluate, and coach hosts to deliver friendly, superior customer service which focuses on show.
• Maintain measurement plans and reports to evaluate host, financial and operational effectiveness.
• Conduct training needs assessments to identify performance gaps and provide coaching and feedback.
• Deliver on-the-job training (OJT) programs and materials.
• Drive measurement based continuous improvement of OJT.
• Select, train and develop Guest Service Leaders.
• Assess the Friendliness and Show aspects of each department, identifying performance gaps and other training needs.
• Provide feedback and partner with store management to deliver solutions.
• Manage training activities (OJT, online, etc.) and assess support needed to drive organizational effectiveness.
• Provide feedback and partner with store management to deliver solutions.
• Manage hiring processes including sourcing and candidate management and ensure interviewing, onboarding and training follow guidelines.
• Complete, review, and maintain all training documentation including OJT, new hire and performance documentation.
• Work with Store Manager to write schedules ensuring desired guest service levels within labor guides.
• Process guest orders and perform cashier/guest service desk duties.
• Ensure accurate daily cash counts and that bank deposits are completed daily.
• Monitor audits and enforce Front End policies related to Asset Protection and Shrink Control.
• Ensure security of office and store funds.
• Maintain supplies needed for Front End according to budget.

Skills

Communication

Retail operations

Learning mindset

Differentiated learning

Leadership

Reading & comprehension

Team player

Lifting 25 lbs

Age 18+

Standing for long

Math skills

Computer skills

Front End operations

Shift work

Job description

Kj's Market in the Carolinas area is seeking a Front End Training Lead to coach hosts, manage training programs, and enhance guest service quality. You will develop and deliver OJT, monitor performance, and partner with store management to close gaps in operations.

The role emphasizes training, scheduling, and supervision of front-end staff within a fast-paced retail environment. Competitive benefits include weekly pay and retirement options.