Guest Experience & Training Leader

KJ's Market; Burch Crossroads (SC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Weekly Pay

Paid Time Off

Medical

Dental

Vision

Short & Long-Term Disability

Employee Assistance Program

100% Company Funded Pension

401K

Job summary

Kj’s Market in South Carolina is seeking a dedicated Guest Service Leader and trainer to elevate the guest experience. You will coach hosts, deliver on-the-job training, and partner with store management to ensure top-tier service and compliance with front-end policies.

This role includes scheduling, hiring support, cash handling, and daily loss prevention tasks, with plenty of opportunities to develop leadership skills while supporting a family-owned supermarket that has served the Carolinas

Qualifications

• Strong communication and partnering skills.
• Knowledge and application of operations within a retail environment.
• Ability to learn multiple tasks and technical requirements of the job.
• Knowledge and application of the principles of differentiated learning.
• Leadership experience with direct reports.
• Ability to read and understand information and direction.
• Ability to work well with others.
• Ability to lift 25 lbs. occasionally and 15 lbs. constantly.
• Must be at least 18 years old.
• Ability to stand for extended periods of time.
• Demonstrate successful use of math skills.
• Ability to work well with computers.
• Knowledge of Front End operations.
• Ability to work shifts during peak times (such as 10-7) at least 3-4 days per week.

Responsibilities

• Observe, evaluate, and coach hosts to deliver friendly, superior customer service which focuses on show.
• Maintain measurement plans and reports to evaluate host, financial and operational effectiveness.
• Conduct training needs assessments to identify performance gaps and provide necessary coaching and feedback.
• Deliver on-the-job training (OJT) programs and materials.
• Drive measurement based continuous improvement of OJT.
• Select, train and develop Guest Service Leaders.
• Assess the Friendliness and Show aspects of each department, identifying performance gaps and other training needs.
• Provide feedback and partner with the store management team to deliver solutions.
• Manage training activities (OJT, online, etc.) and assess the support needed to drive organizational effectiveness.
• Provide feedback and partner with the store management team to deliver solutions.
• Manage the hiring processes including sourcing and candidate management.
• Work with the store management team to ensure interviewing, onboarding and training processes follow established guidelines.
• Complete, review, and maintain all training documentation including OJT, new hire and performance documentation.
• Works with Store Manager to ensure that a schedule is written to provide the desired level of guest service within established labor guides.
• Process guest orders, including performing functions of cashiers or guest service clerks.
• Perform guest service desk functions as needed.
• Ensure that an accurate daily cash count is completed.
• Ensure bank deposits are completed daily according to policy.
• Monitor and analyze audits according to company guidelines.
• Monitor and enforce all Front End policies related to Asset Protection and Shrink Control.
• Ensure the security of the office and store funds.
• Maintain supplies needed for Front End according to budget.

Skills

Communication

Leadership

Retail Operations

Training & Coaching

Math skills

Cash handling

Customer service

Job description

Kj’s Market in South Carolina is seeking a dedicated Guest Service Leader and trainer to elevate the guest experience. You will coach hosts, deliver on-the-job training, and partner with store management to ensure top-tier service and compliance with front-end policies.

This role includes scheduling, hiring support, cash handling, and daily loss prevention tasks, with plenty of opportunities to develop leadership skills while supporting a family-owned supermarket that has served the Carolinas