customer service Coordinator

Ryder Supply Chain Solutions; Monroe (LA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Health benefits

401(k) retirement plan

Job summary

Ryder Supply Chain Solutions in Monroe, LA seeks a Customer Service Coordinator to support shop management with timely customer communications, scheduling, and maintenance file management. You will coordinate with rental counters, plan preventative maintenance, and assist with repair orders and cost containment.

The role emphasizes strong communication, organization, and multitasking in a fast-paced environment, with responsibilities across parts, invoicing, and administrative tasks.

Qualifications

• HS Diploma/GED required.
• 3+ years of customer service with issue resolution experience.
• Strong computer skills including spreadsheets and word processing.

Responsibilities

• Support shop management through timely customer communications and scheduling.
• Assist with cost savings and customer retention.
• Manage maintenance file, repairs, and work orders; coordinate with rental and repair vendors.

Skills

Customer service

Issue resolution

Computer skills

Education

HS Diploma/GED

Job description

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Job Description

Summary

The Customer Service Coordinator will support the shop management process through timely customer communications and scheduling, inventory ordering and stocking, repair follow up, and maintenance file management. Assist with cost savings and customer retention across area.

Essential Functions

• Customer Service: improve the quality and consistency of customer communications and meet customer’s expectations
• Perform customer relationship activities to include customer interface, issue resolution, and customer satisfaction
• Execute customer communication protocol as it pertains to PM scheduling and follow up, breakdowns and vehicle status updates Work Flow Management: enhance branch productivity through effective work scheduling and planning
• Create repair order tasks and update work planning sheet
• Review maintenance reports to identify and schedule preventative maintenance, repair campaigns, and vehicles requiring follow-up
• Coordinate with rental counter to identify repair requirements, available substitute units and vehicle wash requirements
• Coordinate outside repair with vendors and customers Parts Management: contribute to cost containment through effective inventory planning and warranty
• Execute parts inventory management processes to include conducting physical inventory, parts ordering, receiving, stocking, managing purchase orders and parts invoice, and coordinating parts pick-up and delivery
• Make recommendations on min-max levels to the inventory planning team
• Manage parts obsolescence
• Ship warranty and return parts
• Organize and ensure cleanliness in the parts room Administrative
• Effectively handle all incoming shop calls
• Clerical duties within the shop operations which include vehicle maintenance files
• Process all Accounts Payable
• Create repair orders for technicians

Additional Responsibilities

• Performs other duties as assigned.
• Acute attention to detail
• Ability to communicate effectively, both verbally and in writing
• Effective phone skills
• Strong organizational, prioritizing, and multitasking skills
• Proven ability to make good decisions in a fast moving environment

Skills and Abilities

• Strong computer skills to include spreadsheet and word processing software packages, Required

Qualifications

• H.S. Diploma/GED, Required
• 3 years or more in customer service with issues resolution experience, Required

Job Category

Operations and Support

Our Culture & Commitment

At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.

Your Voice. Your Success. The Future We Build Together.

Compensation Information

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc.The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/ortype.

Compensation ranges for the position are below:

Pay Type

Hourly

Minimum Pay Range:

19.44

Maximum Pay Range:

19.44

Benefits Information

• Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note:

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Security Notice for Applicants:

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [e-mail] or 800-793-3754.

Job Seekers can review the Job Applicant Privacy Policy by clicking here.