Customer Service Coordinator

Ryder System, Inc.; Orangeburg (SC); On-site; USD 26,000 - 37,000; Full time

Job summary

Ryder System, Inc. is seeking a Customer Service Coordinator to support shop management through timely customer communications, scheduling, inventory ordering, and maintenance file management.

You will handle customer interface and issue resolution, coordinate repairs with vendors, manage parts inventory, and perform administrative tasks including accounts payable. This role requires a high school diploma or GED, at least one year in customer service, and strong computer skills; attention to

Qualifications

• H.S. Diploma or GED required.
• At least 1 year of customer service experience with issue resolution.
• Strong computer skills including spreadsheets and word processing.
• Detail oriented with excellent follow-up.

Responsibilities

• Improve customer communications and meet customer expectations.
• Coordinate repair orders, scheduling and work planning.
• Manage parts inventory and ordering; assist with warranty and returns.
• Perform administrative duties including accounts payable and repair orders.

Job description

H.S. Diploma/GED, Required.

Job Description

The Customer Service Coordinator will support the shop management process through timely customer communications and scheduling, inventory ordering and stocking, repair follow-up and maintenance file management.

Essential Functions

• CUSTOMER SERVICE: Improve the quality and consistency of customer communications and meet customer's expectations Perform customer relationship activities to include customer interface, issue resolution and customer satisfaction Execute customer communication protocol pertaining to PM scheduling and follow-up, breakdowns and vehicle status updates Improve the quality and consistency of customer communications and ensure customer's expectations are met Drive improvement of Customer Satisfaction (CSI) scores.
• WORK FLOW MANAGEMENT: Enhance branch productivity through effective work scheduling and planning Create repair order tasks and update work planning sheet Review maintenance reports to identify and schedule preventative maintenance, repair campaigns and vehicles requiring follow-up Coordinate with rental counter to identify repair requirements, available substitute units and vehicle wash requirements Coordinate outside repair with vendors and customers Provide a resource that allows the management team time to effectively manage shop operations.
• PARTS MANAGEMENT: Contribute to cost containment through effective inventory planning and warranty Execute parts inventory management processes to include conducting physical inventory, parts ordering, receiving, stocking, managing purchase orders and parts invoice and coordinating parts pick-up and delivery Make recommendations on min-max levels to the inventory planning team Manage parts obsolescence Ship warranty and return parts Organize and ensure cleanliness in the parts room.
• ADMINISTRATIVE: Effectively handle all incoming shop calls Clerical duties within the shop operations which include vehicle maintenance files Process all Account Payable Create repair orders for technicians.

Additional Responsibilities

• Contribute to cost containment through effective inventory planning and warranty.
• Enhance branch productivity through effective work scheduling and planning.
• Performs other duties as assigned.

Skills And Abilities

• Detail oriented with excellent follow-up practices, Required..
• Capable of multi-tasking, highly organized, with excellent time management skills, Required
• Flexibility to operate and self-driven to excel in a fast-paced environment , Required
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors). , Required
• Ability to work independently and as a member of a team, Required

Qualifications

• H.S. Diploma/GED, Required.
• 1 year or more in customer service or comparable experience with issues resolution, Required.
• Strong computer skills including spreadsheets and word processing software Advanced, Required.

Travel

Yes

Job Category

Operations and Support

Our Culture & Commitment

At Ryder, you are trusted to make an impact - while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.

Your Voice. Your Success. The Future We Build Together.

Compensation Information

Hourly

Minimum Pay Range: 23.00

Maximum Pay Range: 23.00

Benefits Information

Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Security Notice For Applicants

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.