Customer Experience & Shop Coordinator

Ryder Supply Chain Solutions; Linden (MI); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Health and welfare benefits

Paid time off

401(k)

Job summary

Ryder is seeking a Customer Service Coordinator to support shop management through timely customer communications, scheduling, and maintenance file management. The role requires coordinating repairs, managing inventory and parts, handling administrative tasks, and ensuring customer satisfaction on a Monday–Friday schedule with hours from 10:00am to 6:30pm.

The position emphasizes strong communication, multitasking, and organization in a fast-paced shop environment, with comprehensive benefits

Qualifications

• H.S. Diploma/GED, Required.
• 1 year or more in customer service or comparable experience with issues resolution, Required.
• Strong computer skills including spreadsheets and word processing software Advanced, Required.

Responsibilities

• CUSTOMER SERVICE: Improve the quality and consistency of customer communications and meet customer’s expectations. Perform customer interface, issue resolution and customer satisfaction. Execute customer communication protocol pertaining to PM scheduling and follow-up, breakdowns and vehicle status updates.
• WORK FLOW MANAGEMENT: Enhance branch productivity through effective work scheduling and planning. Create repair order tasks and update work planning sheet. Review maintenance reports to identify and schedule preventative maintenance, repair campaigns and vehicles requiring follow-up.
• PARTS MANAGEMENT: Contribute to cost containment through effective inventory planning and warranty. Execute parts inventory management processes including conducting physical inventory, parts ordering, receiving, stocking, managing purchase orders and parts invoice and coordinating parts pick-up and delivery.
• ADMINISTRATIVE: Effectively handle all incoming shop calls. Clerical duties within the shop operations which include vehicle maintenance files. Process all Account Payable. Create repair orders for technicians.

Skills

Detail oriented

Multi-tasking

Time management

Relationship building

Teamwork

Education

High School Diploma/GED

Job description

Ryder is seeking a Customer Service Coordinator to support shop management through timely customer communications, scheduling, and maintenance file management. The role requires coordinating repairs, managing inventory and parts, handling administrative tasks, and ensuring customer satisfaction on a Monday–Friday schedule with hours from 10:00am to 6:30pm.

The position emphasizes strong communication, multitasking, and organization in a fast-paced shop environment, with comprehensive benefits