Customer Experience Shift Lead (Retail)

Aafes; Maryland; On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Sick leave

Vacation leave

401K

Medical/dental benefits

Job summary

AAFES is seeking a Shift Supervisor to manage daily operations at an Exchange branch. You will supervise associates, ensure the execution of service strategies, and deliver a tailored customer experience that reinforces the Exchange brand.

The role requires a high school diploma, retail experience, and a readiness to assume additional responsibilities, with a plan to complete a management course if applicable. Availability is 12:00 to 6:30 PM, Monday through Saturday; Sundays are closed.

Qualifications

• High school diploma or equivalent.
• Retail experience.
• Willingness to take on additional responsibilities.

Responsibilities

• Oversee shift operations at an Exchange branch.
• Lead associates to execute strategies for a tailored customer experience.
• Use leadership to empower teams and enhance Exchange brand loyalty.

Skills

Retail experience

Leadership potential

Willingness to take on responsibility

Education

High school diploma or equivalent

Job description

AAFES is seeking a Shift Supervisor to manage daily operations at an Exchange branch. You will supervise associates, ensure the execution of service strategies, and deliver a tailored customer experience that reinforces the Exchange brand.

The role requires a high school diploma, retail experience, and a readiness to assume additional responsibilities, with a plan to complete a management course if applicable. Availability is 12:00 to 6:30 PM, Monday through Saturday; Sundays are closed.