Customer Experience Supervisor — Lead a High-Impact Team

Aafes; Savannah (GA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Life Insurance

Disability Insurance

Paid Time Off

Shift differential/Holiday pay

Pension and 401K plan

Mass Transit program

DoD employee status

Job summary

AAFES is seeking a Supervisor - Hardlines to lead a team of Customer Experience Associates focused on delivering extraordinary customer experiences at the Exchange. You will plan daily/weekly workloads, create schedules, and drive department and store sales goals with a culture of accountability.

You will respond quickly to deescalate negative experiences and empower the team to make things right for customers.

Qualifications

• Completion of high school or the equivalent.
• Retail experience.
• Demonstrated willingness and potential for additional responsibility.

Responsibilities

• Promote a positive team and customer centric culture.
• Lead a culture of accountability through clear expectations.
• Utilize business knowledge to understand, troubleshoot and follow-up on opportunity areas.
• Ensure customers have an extraordinary experience while shopping.
• Greet every customer with eye contact and smile in your authentic way.

Skills

Leadership

Customer service

Communication

Problem solving

Team management

Education

High school diploma or equivalent

Tools

Point-of-sale systems

Job description

AAFES is seeking a Supervisor - Hardlines to lead a team of Customer Experience Associates focused on delivering extraordinary customer experiences at the Exchange. You will plan daily/weekly workloads, create schedules, and drive department and store sales goals with a culture of accountability.

You will respond quickly to deescalate negative experiences and empower the team to make things right for customers.