Customer Experience Shift Lead

Walgreens; Stratford (CT); On-site; USD 26,000 - 30,000; Full time

Job summary

Walgreens is seeking an energized store associate with leadership responsibilities to help run the store in the absence of management. You will handle opening/closing, cash handling, back‑door deliveries, pricing tasks, and seasonal displays to ensure a smooth start of business.

You will engage customers, resolve issues, assist with inventory, and coach teammates on service standards to deliver a distinctive Walgreens experience.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• We will consider applicants with knowledge of store inventory control.

Responsibilities

• Opens and closes the store in the absence of management, including cash handling and ensuring the floor and stock room are ready for the business day.
• Completes product returns, refunds, cash drops, and provides change to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients, greets them, and offers assistance with products and services.
• Assists with vendor deliveries, backdoor access, and pricing/signage tasks to support store operations.
• Maintains accurate inventory counts and helps with displays, resets, and stock rotations.
• Assists with bookkeeping activities and basic closing procedures.

Skills

Leadership experience

Customer service

English fluency

Store operations knowledge

Tools

Store systems and equipment

Job description

Walgreens is seeking an energized store associate with leadership responsibilities to help run the store in the absence of management. You will handle opening/closing, cash handling, back‑door deliveries, pricing tasks, and seasonal displays to ensure a smooth start of business.

You will engage customers, resolve issues, assist with inventory, and coach teammates on service standards to deliver a distinctive Walgreens experience.