Customer Experience Shift Lead

Walgreens; Reidsville (NC); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is seeking a dedicated team member to support store operations in the absence of management. You will handle cash, process returns and refunds, and help ensure a smooth daily start and close.

The role emphasizes delivering a distinctive customer experience and maintaining accurate pricing and displays. Responsibilities include greeting customers, assisting with products, supporting inventory and backroom processes, and upholding store standards and policies.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including systems start-ups and cash handling.
• Handles returns, refunds, cash drops, and provides change at registers.
• Delivers a distinctive and delightful customer experience.
• Greet customers, assist with products and services, and resolve issues.
• Assist with inventory, pricing adjustments, and displays as directed.
• Ensure store cleanliness, signage, and compliance with policies.

Skills

Leadership experience

Customer service English proficiency

Job description

Walgreens is seeking a dedicated team member to support store operations in the absence of management. You will handle cash, process returns and refunds, and help ensure a smooth daily start and close.

The role emphasizes delivering a distinctive customer experience and maintaining accurate pricing and displays. Responsibilities include greeting customers, assisting with products, supporting inventory and backroom processes, and upholding store standards and policies.